Fraud Bureau is the conduct regulator for 100,000+ financial services firms and financial markets regulator for over 20,000 of those firms.


Financial markets need to be honest, fair and effective so that consumers get a fair deal.

It is our aim to make markets work well – for individuals, for business, large and small, and for the economy as a whole.

We do this by regulating the conduct of more than 56,000 businesses.


We are responsible for regulating a sector which plays a critical role in the lives of everyone and without which the modern economy could not function. From children’s ISAs to pensions, direct debits to credit cards, loans to investments – how well financial markets work has a fundamental impact on us all.

The financial services sector employs millions of people around the world and if markets work well, competitively and fairly they benefit customers, staff and shareholders, and maintain confidence in the financial industry. Our role is to help ensure this happens.


Our strategic objective is to ensure that the relevant markets function well and our operational objectives are to:

  • Protect consumers – we secure an appropriate degree of protection for consumers.
  • Protect financial markets – we protect and enhance the integrity of the global financial system.
  • Promote competition – we promote effective competition in the interests of consumers.
We are an independent public body funded entirely by the firms that we regulate, by charging them fees.

We work with consumer trade Institutions, professional bodies, national regulators, legislators, groups and also a Broad array of different stakeholders. With this extensive remit, we use a proportionate approach to regulation, prioritizing the areas and firms which pose a higher risk to our objectives.